Cita Van Lines Inc

DO NOT USE THIS COMPANY! Oh, I already wrote a review on Google (which is below) which this company responded to and acted concerned. I wrote the review 7 months ago, and they are just now responding! DO NOT use this company. We finally got our items.. MONTHS late and so many things were damaged and broken. Expensive things, irreplaceable things. Will we get any money to replace them? NOPE! When I filed a claim, I was notified that their claims company had dropped them. I have contacted this company over and over to get answers on claims and arbitration which they are legally required to have. They stonewall me and refuse to answer. They won't take my calls. They won't respond to my email. We DID NOT even hire this company directly. We hired them through Safeship who refuses to take any accountability for their failure to vet this company well. Safeship has since also dropped this company.

Avoid Cita Van Lines. We paid extra for Guaranteed Delivery by June 21, and it is now mid-duly. Yet we still have no belongings, no assigned driver, and no delivery date in sight.

When we finally heard from Cita (once), they blamed Safe Ship and claimed they didn’t know about the Guaranteed Delivery. That excuse is unacceptable. They are the carrier, and they are responsible for delivering our household items. Since then, we have heard nothing. We were promised a call from the owner. It never came. Our follow-up calls and voicemails have gone unanswered.We were told Cita has done “nothing wrong” except miss the Guaranteed Delivery date, and that they now have 30 business days to deliver, even though we paid more to avoid exactly this situation. We were even told that if we picked up the items ourselves, we’d still owe Cita the full amount.

This has caused real harm to our family, including an ambulance trip, emergency medical bills, and the purchase of replacement furniture because my husband couldn’t sleep without our mattress due to a serious back issue. We also have young children, and this has made settling into our new home impossible.

Cita has shown a complete lack of professionalism, accountability, and compassion. We are filing formal complaints and exploring legal options. Do not use this company.

Move size: 4 Bedroom Home Service cost: $14000

I have filed a complaint w the BBB. My things took 10 days to go from tenn to fl. I was over charged and noone knows why or an explain the reason. All the things I had gotten cause my mom passed a few wks b4 the move is all damaged, broken or useless. Your company has given me emotional stress on top of everything. The boxes were all smashed they lost some of my things, I have other people's boxes. Glass and block soot is on e erything. All my plastic 3 or 4 drawer organizer are smashed, the lids ruined, tore open or smashed. I have every pic of every item that your company has destroyed. I have filed a complaint w your co as well as the BBB. I want reimbursement for damages refund of what I've paid, and for the emotional stress I have been in since the 1st day. I keep opening boxes and keep funding more things broken, I filed a claim and noone has called to fix this issue.

Move size: 2 Bedroom Home Service cost: $3149

We had Leo and his crew come today and did a fantastic job, efficient, fast and professional. Everything was explained from the beginning as we had hoped. Ended up paying a little bit extra for packing. Packing that was not in the first quote so we were expecting it. We really appreciate the care they put into our stuff. Highly recommend this company after having a bad experience a couple of years back with different moving company.

Thank you guys for all the effort and professionalism.

Move size: Partial Move Service cost: $2565

I recently hired Cita Van Lines Inc to move my furniture from Missouri to Washington, and it was an absolute nightmare. From start to finish, this company displayed nothing but incompetence and rudeness. Many of my items arrived damaged, and they completely failed to assemble anything they disassembled at the time of pick-up, despite this being a clear stipulation in our contract.

The customer service was atrocious—rude, dismissive, and utterly unprofessional. The manager was no better, displaying a shocking lack of accountability and courtesy. To make matters worse, they blocked my phone number when I tried to follow up on the compensation they owe me for the damaged items. This is not just poor service; it's outright fraud.

I have already filed a complaint against them with the USDOT (FMCSA). I strongly urge anyone considering this company to look elsewhere. They are irresponsible, dishonest, and a complete disgrace to the moving industry. Avoid them at all costs!

Move size: 2 Bedroom Home Service cost: $5000

Coastal Movers and CITA Van Lines are to companies you don’t want to do business with! We signed a contract with Coastal Movers in end of May to move our belongings from Dallas, TX to Corpus Christi, TX for 2,179.50 with a 1,000.00 Deposit. CITA Van Line shows up June 2nd and starts writing a new contract for all most 7,000.00, with no explanation. Trying to reach Coastal Movers was a waste of time as no one would answer the phone. By the time I caught on as to what was going on I lost almost 5,000.00 and still have no belongings. Contacted a lawyer and trying to sue for our belongings and money back is now costing even more money.

Move size: 1 Bedroom Home Service cost: $6500

3 weeks out I finally received my items. ALL of the boxes have been damaged - some were opened and rifled through. My 60" tv was missing. They said it wasn't loaded on the truck and wouldn't assit me with noting it was missing. They said "read your paperwork". HA! They won't answer their phone. Seems they get your money, hold your items hostage and when they FINALLY do arrive, demand payment IN CASH before they ever unload. Won't even unload until you sign off on everything. 1 person with an 18wheeler shows up - they hire local people to come help - in my case - they hired 1 person who immediately pulled their shirt off, helped themselves to my refrigerator items and talked "smack" the entire time.

At one point - 2 weeks in - Jonathan Dixon (foreman - who also seems to be the only POC) tells me they had to fire the guy who picked my stuff up and that he didn't turn in his paperwork. I had to send JON texts of pictures I had taken of my stuff. While on the phone with him he says "oh I found it". Really?

RUN as fast as you can away from this company. They are total scam artists. If and when you do get ahold of them, they lie to you and say, "oh it's on the truck for delivery tomorrow". At one point "Jon" tells me they fired all of their people because they weren't doing their job. So, there is only one person running the so called "big company"? They also work with a broker "Metro-HOP". Total scam artists - all of them. I'm reporting all of them to the AG offices in Florida, Missouri and any other state they have offices in.

Sidenote - I tried to call them last night and again this morning. NO RESPONSE! They see your number come up and they put you on infinite hold which finally goes to voicemail.

LIARS, THIEVES, SCAMMERS are words I feel describe these companies.

Move size: 1 Bedroom Home Service cost: $3500